Errors, breakdown of equipment, inventories of raw materials/finished products/spares/consumables, paper work due to excessive procedures
Customer satisfaction, customer retention, through put per unit of inputs/spares, employee satisfaction, Profits per unit of sale/input/employee/machine/ROI etc.
Do your customers are complaining delays in deliveries, consistent quality of product.
A quality management system based on ISO 9000 certification can help in providing solutions from the above problems.
ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards.
ISO is a network of the national standards institutes of 163 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.
ISO comprises more than 180 technical committees, covering many industrial sectors and products. These technical committees, as far as possible, try to address the requirements of the member countries while formulating their standards. It aims at harmonization of standards at the international level with a view to minimize trade and technical barriers. ISO publishes both product and system standards.
ISO 9000 is a series of standards for Quality Management. ISO 9000 describes the fundamentals of quality management systems and specifies the terminology of Quality Management Systems.
ISO 9001 specifies requirements for a quality management system where an organization intends to demonstrate its ability to provide products that will fulfill customer needs and applicable regulatory requirements, and aims to enhance customer satisfaction.
ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization regardless of size, type or activity. This standard is not meant for certification, regulatory or contractual use.
ISO 19011- Provides guidance on auditing quality and environmental management systems
Any registered company having production or service operations, Trading Houses, Banks, Hospitals, Educational Institutions etc. are eligible for applying.
For small, medium enterprise which normally do not enjoy brand image, ISO9000 certification helps to create confidence in the minds of customers. It is needed for participating in tenders of Government/Private and other contractual situations involving institutional buyers.
It depends on the complexity of an organizations processes and the availability of internal resources.
ISO 9001 Consultants, Hyderabad can help to get the set of guide lines. It also extends ISO 9001 training and ISO 9001 auditing of quality management system.